I rang them earlier and still haven’t gotten the labels for the Couriers after 4 days. They initially said it would take 48 hours. Turns out they sent the labels to the wrong email address so they had to start again.
In fairness the people on the other end of the phone seem to be really nice and the whole process is smooth enough, even with this mishap. I really can’t complain because I’m getting 1months free Gold Subscription for my troubles.
/edit
It’s fixed now. I got it collected on the 22/1/09 and it arrived back to me on the 29/1/09. That’s exactly one week from collection which is pretty awesome.
Xbox hates you ‘cos you smell.